SHIPPING & RETURNS
Customer Service and Shipping Info
FREE SHIPPING IN CANADA ON ANY PURCHASE OVER $65
Orders are shipped Monday, Wednesday, and Friday, excluding national Holidays.
We ship orders within Canada via various carriers. Typically orders will arrive within 4-9 business days of when the order was placed.
Orders within Canada are shipped out of Toronto, Ontario.
Food products and not subject to taxes in Canada. Taxes are applied to taxable items and on applicable shipping costs at check out.
If the shipment is refused the customer is responsible for the cost of returning goods.
Please make sure you double-check the shipping address noted in your email confirmation as Goldy's is unable to re-route packages.
Goldy's is not responsible for damages due to shipping. All merchandise goes through strict quality control before shipping.
Goldy's online purchases via goldys.ca. If you purchased our products through our website and you don’t like our product for any reason, ship any unopened bags to us within 30 days from the shipping date and we’ll refund your money. Unfortunately, we cannot accept opened bags for returns or refunds. Customers are responsible for the return shipping costs.
Retail Store Purchases If you purchased our products at a retail store and you are not satisfied, please refer to the retailers return policies. We regret that we cannot accept any returns or exchanges from customers that purchased our product at a retail store.
Order cancellations are valid for 24 hours from time of order. Please contact Customer Service via email, firstname.lastname@example.org with your questions or concerns. Replies will be within 1-3 business day(s),
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you when your refund is processed. If there is a dispute, you will be contacted immediately.
Late or missing refunds (if applicable) Refunds may not show up on your account for several business days. If you have not received your refund within 7 business days, first double check your bank account and credit card account. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Gifts Proof of purchase is necessary for all refunds. All online purchases will be refunded through the payment method used to pay for the original purchase.
Shipping Returned Products - To return your product, an email will be sent upon approval with shipping instructions.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.